Revisão de literatura sobre as principais técnicas de compartilhamento do conhecimento tácito no contexto da gestão do conhecimento nas empresas

Abstract

Tacit knowledge is personal and specific knowledge to a certain context, however, it can extrapolate the limits of the individual level to be assimilated and incorporated at the collective and therefore organizational level through the articulation of this knowledge. The objective of this paper is to review the literature on the main techniques of tacit knowledge sharing in the context of knowledge management in companies. The research methodology encompasses exploratory research of a qualitative nature. As for the data collection procedures, it is characterized as a bibliographic search, whose bibliographic source is the Web of Science. The discussion developed in the literature review is structured in four thematic axes of knowledge sharing: organizational environment, tools, methods, and model, which illustrate what managers must know and do to accomplish the sharing of tacit knowledge in companies. The results indicate that personal contacts between work teams provide informal learning and allow the tacit knowledge of each employee to be transformed into organizational knowledge. Thus, the tacit knowledge sharing techniques reviewed in this article are based on social interaction and also supported by information technology solutions that support such interactions and increase the availability and registration of knowledge.