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inform, welcome and humanize

Abstract

Unfortunately, patients and caregivers often count only with information that is given directly from their healthcare providers. This group of patients, families, friends and caregivers can be classified as consumers of health information. The relationship between patient and physician is historically linked to a feeling of confidence, however, because of social and political issues this trust has been weakened, and the patient, due to lack of information, attempt to search information at sources that is not always clear and reliable, which may impact patient’s emotional state negatively and cause stress. Information is an element that ensures rights and dignity to every individual, for this reason, to establish a unit of information in the hospital environment focused on consumer of health information is important to promote a humanizing treatment, relieve stress and educate consumers of information regarding prevention of diseases. It should be highlight that an individual seeks health information not only when he/she is sick. In addition, every person is a potential consumer of health information, because he/she seeks welfare and quality of life. This study aimed to determine the use health information, show the importance and benefits provided by the access to clear and reliable information.